Subscription Overview

Vasudha Farms may offer recurring subscription plans for selected dairy products to help customers receive regular farm-fresh deliveries without placing a new order each time.

Subscription availability depends on the customer's delivery location, product availability, delivery route and operational capacity.

A subscription is considered active only after the relevant product, quantity, price, delivery frequency and other details have been confirmed by Vasudha Farms.

Available Subscription Plans

Vasudha Farms may offer subscription options for products including:

Available plans, quantities and frequencies may change from time to time.

Subscription Activation

A customer may initiate a subscription request through WhatsApp, phone, website enquiry or another official communication channel.

Before activation, our team may confirm:

• Customer name and contact details
• Delivery address
• Selected product
• Quantity
• Delivery frequency
• Delivery schedule
• Applicable subscription price
• Payment method

Delivery Schedule

Subscription deliveries may be scheduled daily, on selected days, weekly, monthly or according to another frequency agreed between the customer and Vasudha Farms.

Delivery timing may vary depending on route planning, locality, product availability and operational conditions.

Any communicated delivery time should be treated as an estimated delivery window unless our team confirms otherwise.

Subscription Pricing & Payment

Subscription pricing may depend on the selected product, quantity, delivery frequency, delivery area and applicable offers.

Customers may be asked to make payment in advance, periodically or according to another arrangement confirmed by Vasudha Farms.

Available payment methods may include UPI, bank transfer, digital payment methods, cash or another method communicated by our team.

Customers should make payment only through officially communicated payment details.

Changing Subscription Quantity

Customers may request an increase or reduction in their recurring quantity by contacting Vasudha Farms.

Quantity changes are subject to:

• Product availability
• Delivery-route capacity
• Applicable pricing
• Reasonable advance notice

A requested quantity change will apply only after it has been confirmed by our team.

Pause or Skip a Delivery

Customers may request to pause their subscription temporarily or skip selected deliveries.

Examples may include:

• Travel
• Temporary change in household requirement
• Customer unavailability
• Short-term address change

Pause or skip requests should be communicated before the relevant product has been prepared or dispatched.

Delivery Address Changes

Customers should inform Vasudha Farms in advance if their subscription delivery address changes.

Delivery to the new address will depend on whether the location falls within our serviceable delivery area.

A change in delivery location may result in:

• A different delivery schedule
• Additional delivery charges
• A revised subscription price
• Temporary pause of the subscription
• Cancellation if the new area is not serviceable

Missed or Unsuccessful Subscription Deliveries

Customers are responsible for making reasonable arrangements to receive scheduled subscription deliveries.

A delivery may be unsuccessful where:

• The customer is unavailable
• The contact number is unreachable
• The address provided is incorrect
• Access to the property is unavailable
• The customer declines the scheduled delivery

Fresh products may not always be suitable for re-delivery. Depending on the circumstances, a missed delivery may remain chargeable if the product has already been prepared or dispatched.

Product Availability

Subscription services remain subject to availability of fresh products.

Because our products may depend on daily farm production, seasonal conditions and operational factors, there may occasionally be situations where:

• A product is temporarily unavailable
• Available quantity is limited
• A delivery is delayed
• An alternative delivery date is required

Where reasonably possible, our team will communicate significant availability issues to the customer.

Changes in Subscription Pricing

Subscription prices may change from time to time due to changes in milk production, feed costs, packaging, transportation, market conditions or other operating costs.

Vasudha Farms may revise subscription pricing where reasonably necessary.

Where a recurring subscription price changes, we may communicate the revised pricing before applying it to future subscription deliveries.

Customers may choose whether to continue, modify or cancel their subscription following a material price revision.

Product Quality Issues

If a subscription delivery contains a damaged, leaking, incorrect or spoiled product, please contact our team promptly.

Depending on the verified issue, Vasudha Farms may offer:

• Replacement
• Quantity adjustment
• Credit toward a future delivery
• Eligible refund

Product-quality cases are also subject to our Return / Replacement Policy.

Subscription Cancellation

Customers may request cancellation of their subscription through an official Vasudha Farms communication channel.

Once cancellation is confirmed, future recurring deliveries will be stopped.

If a scheduled delivery has already been prepared, packed or dispatched before cancellation is processed, that delivery may remain chargeable.

Any outstanding amount for previously completed or prepared deliveries remains payable.

Refunds, Credits & Adjustments

Where a customer has made advance payment for subscription deliveries that are later cancelled or cannot be fulfilled, an eligible unused amount may be adjusted or refunded, subject to applicable policy and order circumstances.

Refunds and payment adjustments are governed by our Cancellation & Refund Policy.

Where appropriate, an amount may also be adjusted against upcoming deliveries with the customer's agreement.

Suspension or Discontinuation

Vasudha Farms may temporarily suspend or discontinue a subscription where reasonably necessary.

This may occur due to:

• Repeated unpaid subscription amounts
• Repeated failed deliveries
• Incorrect customer information
• Misuse of subscription benefits
• Service-area changes
• Product unavailability
• Operational or safety concerns

Where reasonably possible, our team may communicate the reason for a significant suspension or discontinuation.

Changes to This Subscription Policy

Vasudha Farms may update this Subscription Policy to reflect changes in plans, pricing, delivery schedules, operating areas, payment methods or business practices.

Any revised version may be published on this page with an updated effective date.

Contact Us

For subscription activation, pause, quantity changes, cancellation or other subscription support, contact Vasudha Farms: