Delivery Overview

Vasudha Farms delivers fresh dairy products to customers within selected serviceable areas.

As many of our products are fresh and perishable, delivery is planned according to product availability, delivery routes, customer location and operational capacity.

Delivery dates and timings communicated by our team are estimates unless specifically confirmed otherwise.

Serviceable Delivery Areas

Our delivery services are currently focused primarily on selected areas in and around:

Delivery availability may differ depending on your exact locality, PIN code, delivery route, order quantity and product.

Customers are advised to confirm serviceability with our team through WhatsApp before placing or finalizing an order.

Order & Delivery Confirmation

Orders may be initiated through our website using the “Order on WhatsApp” option or through another available communication channel.

An order is considered confirmed only after our team has confirmed the applicable order and delivery details.

Confirmation may include:

• Product name and quantity
• Product availability
• Final price
• Delivery address
• Delivery date or approximate time slot
• Delivery charges, where applicable
• Payment method

Delivery Schedule & Time Slots

Delivery schedules may vary depending on the product, locality, route and type of order.

Fresh milk and subscription-based products may be delivered according to a recurring schedule agreed with the customer.

Other products may be delivered on a scheduled date or within an estimated delivery window communicated during order confirmation.

Delivery timings are approximate and may vary due to operational circumstances.

Delivery Charges

Delivery charges, where applicable, may depend on:

• Delivery location
• Distance from our delivery route
• Order value
• Order quantity
• Product type
• Frequency of subscription deliveries
• Special or urgent delivery requirements

Any applicable delivery charge will normally be communicated to the customer before the order is confirmed.

Promotional free-delivery offers, where available, may be subject to separate terms or minimum order requirements.

Delivery Address & Contact Details

Customers are responsible for providing complete and accurate delivery details.

Please ensure that you provide:

• Correct customer name
• Active mobile number
• Complete delivery address
• Correct PIN code
• Landmark where necessary
• Apartment, floor or house details where applicable

Vasudha Farms may not be responsible for failed or delayed delivery resulting from incorrect, incomplete or outdated information provided by the customer.

Missed or Unsuccessful Delivery

Customers should make reasonable arrangements to receive their order during the communicated delivery period.

A delivery may be considered unsuccessful if:

• The customer is unavailable
• The provided phone number is unreachable
• The delivery address cannot be located
• Access to the delivery location is restricted
• The customer refuses to accept a confirmed order

Because fresh dairy products may have limited shelf life, re-delivery may not always be possible.

Where a re-delivery is possible, an additional delivery charge may apply.

Delivery Delays

We make reasonable efforts to deliver orders within the communicated schedule. However, delivery may occasionally be delayed due to circumstances including:

• Heavy traffic
• Road closures
• Weather conditions
• Vehicle breakdowns
• Operational disruptions
• Product availability
• Government restrictions
• Events outside our reasonable control

Where possible, our team may contact the customer regarding significant changes to the expected delivery schedule.

Fresh & Perishable Product Handling

Many Vasudha Farms products such as milk, curd, paneer, lassi and chaach are fresh and perishable.

We take reasonable care while handling and transporting these products. After delivery, customers should promptly store products according to the instructions provided on the packaging or communicated by our team.

• Refrigerate products where required
• Avoid prolonged exposure to heat
• Keep packaging properly sealed
• Consume within the recommended period
• Observe applicable best-before or use-by instructions

We may not be responsible for product deterioration caused by improper storage or handling after successful delivery.

Subscription Deliveries

Customers using a Vasudha Farms subscription plan may receive products according to an agreed recurring delivery schedule.

Customers should inform our team in advance if they wish to:

• Pause a delivery
• Skip a scheduled delivery
• Change delivery quantity
• Change delivery address
• Change delivery frequency
• Cancel a subscription

Requests received after a product has already been prepared or dispatched may not be applicable to that delivery.

Checking Your Order at Delivery

Customers are encouraged to check their order promptly after delivery.

Please verify:

• Correct product
• Correct quantity
• Packaging condition
• Visible leakage or damage

Any visible problem should be reported to our team as soon as reasonably possible.

Damaged, Leaking or Incorrect Products

If you receive a product that is damaged, leaking, incorrect or appears unsuitable at the time of delivery, please contact Vasudha Farms promptly.

We may ask you to provide:

• Your name and order details
• Delivery date
• Product name
• Description of the issue
• Clear photographs or video of the product and packaging

Depending on the circumstances and our applicable Return & Replacement Policy, we may offer an appropriate replacement, adjustment or other resolution.

Completion of Delivery

A delivery is generally considered completed when the order has been handed over to the customer, an authorized recipient, security personnel or another person at the delivery address where such delivery has been accepted on the customer's behalf.

If a customer specifically requests an unattended drop-off, the customer accepts responsibility for the product after it has been left at the agreed location.

For temperature-sensitive dairy products, unattended drop-off may not always be available.

Changes to This Policy

Vasudha Farms may update this Shipping & Delivery Policy from time to time to reflect changes in delivery areas, operational practices, services or applicable requirements.

Any updated version may be published on this page with a revised effective or updated date.