Policy Overview

Vasudha Farms takes reasonable care to ensure that products are prepared, packed and delivered in suitable condition.

If you receive a product that is damaged, leaking, incorrect, spoiled at the time of delivery or otherwise affected by a genuine product issue, please contact us promptly.

Eligible cases may be resolved through replacement, adjustment, store credit, refund or another appropriate solution depending on the circumstances.

Fresh & Perishable Products

Many products sold by Vasudha Farms are fresh, perishable or temperature-sensitive.

These may include:

• Fresh cow milk
• Paneer
• Curd
• Lassi
• Chaach
• Other fresh dairy products

Due to their perishable nature, these products generally cannot be physically returned for resale after delivery.

Change of Mind Returns

Due to hygiene, food safety and perishability considerations, Vasudha Farms generally does not accept returns where a customer simply changes their mind after successful delivery.

Examples include:

• The customer no longer wants the product
• The customer ordered more quantity than required
• The customer selected the wrong product
• The product is no longer required after delivery

This does not affect rights that may apply where a product is defective, damaged, incorrect or otherwise not supplied as agreed.

When a Replacement May Be Considered

A replacement or other suitable resolution may be considered where:

• You received the wrong product
• You received the wrong quantity
• The packaging was materially damaged
• The product was leaking when delivered
• The product appeared spoiled at delivery
• The product had a verified quality issue
• An item was missing from the confirmed order

Eligibility will be determined after reasonable review of the order details and supporting information.

Damaged or Leaking Products

If packaging is damaged, broken, leaking or otherwise compromised when you receive the product, please report the issue promptly.

Customers should avoid consuming a product if the packaging appears materially damaged or if product safety appears questionable.

Our team may request photographs or video showing the condition of the product and packaging.

Spoiled Products & Quality Concerns

If a fresh dairy product appears spoiled or unsuitable at the time it is received, please contact us as soon as reasonably possible.

When reviewing a quality complaint, we may consider:

• Date and time of delivery
• Product batch or packaging information
• Storage after delivery
• Photographs or video
• Description of the issue

Natural variations in colour, texture, cream layer, consistency or taste may occur in minimally processed dairy products and may not necessarily indicate spoilage.

Wrong Product, Quantity or Missing Item

If the product or quantity delivered does not match the order confirmed with Vasudha Farms, please inform us promptly.

After verification, we may:

• Deliver the correct product
• Deliver the missing quantity
• Replace the incorrect item
• Adjust the amount in a future delivery
• Issue eligible credit or refund

How to Report a Product Issue

Please contact our team as soon as reasonably possible after discovering an issue with a product.

Provide the following information where available:

• Customer name
• Order mobile number
• Delivery date
• Product name
• Quantity affected
• Brief description of the problem

Prompt reporting helps us investigate fresh-product issues more accurately.

Photographs & Supporting Evidence

For damaged, leaking, incorrect or spoiled products, Vasudha Farms may request reasonable supporting evidence before approving a replacement or refund.

This may include:

• Photograph of the product
• Photograph of damaged packaging
• Product label or batch details
• Short video where necessary
• Proof of the confirmed order

Supporting evidence should accurately represent the condition in which the product was received.

Available Resolutions

Once a genuine product issue has been verified, the resolution may depend on product availability and the nature of the issue.

Vasudha Farms may determine the most appropriate resolution based on the specific circumstances, without limiting applicable statutory consumer rights.

Cases Generally Not Covered

Subject to applicable law, replacement or refund may not normally be available where:

• The product was stored incorrectly after delivery
• The product was left unrefrigerated where refrigeration was required
• The packaging was damaged after successful delivery
• The customer consumed most or all of the product before reporting the issue
• The issue resulted from contamination after delivery
• The product was used after its applicable expiry or use-by period
• The complaint is solely about a normal natural variation
• The customer ordered the wrong product or quantity

Subscription Delivery Issues

The same quality and replacement principles apply to products supplied under Vasudha Farms subscription plans.

If an individual subscription delivery has a verified issue, we may arrange a replacement, quantity adjustment or credit depending on the circumstances.

A product issue affecting one delivery does not automatically cancel the customer's recurring subscription.

Subscription cancellation or pause requests are governed separately by our Subscription Policy.

Customer Storage & Handling Responsibility

Fresh dairy products should be stored properly as soon as they are delivered.

Customers should:

• Refrigerate temperature-sensitive products promptly
• Follow storage instructions shown on packaging
• Keep products properly sealed
• Avoid unnecessary exposure to heat or sunlight
• Consume products within the recommended period

Refund Instead of Replacement

Where a replacement is unavailable or a refund is otherwise considered appropriate, an eligible refund may be processed according to our Cancellation & Refund Policy.

Refunds are generally based on the amount actually paid for the affected product.

Promotional discounts, delivery charges or bundled items may be treated according to the terms applicable to the original order.

Changes to This Policy

Vasudha Farms may update this Return / Replacement Policy from time to time to reflect changes in products, packaging, delivery processes, business operations or applicable requirements.

Any revised version may be published on this page with an updated effective date.

Contact Us

For replacement requests or product-quality concerns, contact Vasudha Farms: