Policy Overview

Vasudha Farms aims to provide fresh dairy products with reliable service and transparent customer support.

Because many of our products are fresh and perishable, cancellation and refund requests are handled differently from ordinary non-perishable goods.

This policy applies to orders confirmed through WhatsApp, phone, email or other communication channels used by Vasudha Farms.

Order Cancellation

Customers may request cancellation of a confirmed order by contacting Vasudha Farms as early as possible.

Cancellation is not automatic and will depend on the current status of the order.

Our team may confirm whether the order can still be cancelled after checking if the product has already been prepared, packed, allocated for delivery or dispatched.

Cancellation Before Preparation

Where a cancellation request is received before the order has been prepared, packed or dispatched, we may allow cancellation.

If advance payment has already been received, an eligible refund may be initiated after the cancellation is approved.

Cancellation After Preparation or Dispatch

Fresh dairy products may be prepared, packed or allocated specifically for a confirmed customer order.

Once an order has been prepared, packed, dispatched or is already out for delivery, cancellation may not be accepted.

This may apply particularly to products such as:

• Fresh milk
• Paneer
• Curd
• Lassi
• Chaach
• Other fresh or temperature-sensitive dairy products

In such cases, any refund will depend on the specific circumstances and applicable consumer rights.

Subscription Cancellation

Customers enrolled in recurring dairy subscriptions may request cancellation, pause or modification of their subscription by contacting our team.

Requests should be made before the next scheduled product preparation or dispatch.

If the next scheduled delivery has already been prepared or dispatched, that delivery may remain chargeable.

Future deliveries may be stopped after the subscription cancellation is successfully confirmed.

Refund Eligibility

A refund may be considered in situations such as:

• An eligible order was cancelled before preparation or dispatch
• Payment was received but the order could not be fulfilled by Vasudha Farms
• The customer was charged more than once for the same confirmed order
• An incorrect amount was collected due to a verified billing error
• A product was delivered in a condition eligible for refund under this policy
• Another refund is required under applicable consumer law

Each refund request may be reviewed based on order details, product condition, payment records and available evidence.

Cases Where Refund May Not Be Available

Subject to applicable law, a refund may generally not be available where:

• The customer changed their mind after preparation or dispatch
• The customer was unavailable to receive the confirmed delivery
• An incorrect address or contact detail was provided by the customer
• The product was improperly stored after successful delivery
• The product was consumed or substantially used before the complaint was made
• The complaint relates only to a natural variation in taste, colour or texture
• The issue was caused after delivery by customer handling or storage

Nothing in this section limits any mandatory rights that a customer may have under applicable law.

Damaged, Leaking or Spoiled Products

If a product is delivered damaged, leaking or appears spoiled at the time of delivery, please inform our team as soon as reasonably possible.

To help us review the issue, we may request:

• Customer name
• Order or delivery details
• Product name and quantity
• Clear photographs of the product
• Photographs of the packaging
• A short description of the issue

Depending on the circumstances, we may offer a replacement, credit, adjustment or refund.

The appropriate resolution will depend on the product, evidence provided and the nature of the issue.

Incorrect Product or Quantity

If you receive a different product or quantity from the order confirmed by Vasudha Farms, please contact our team promptly.

After verification, we may arrange:

• Delivery of the correct product
• Replacement of an incorrect product
• Adjustment in the next delivery
• Credit toward a future purchase
• Refund of the eligible amount

How to Request a Refund

To request a cancellation or refund, please contact Vasudha Farms through an official communication channel.

Please provide:

• Your name
• Registered or ordering mobile number
• Order details
• Payment details, where applicable
• Reason for cancellation or refund
• Photographs or supporting evidence where relevant

Our team may review the information and contact you if additional details are required.

Refund Processing Timeline

Once a refund has been approved, Vasudha Farms will generally initiate it within a reasonable processing period.

In most cases, an approved refund may be initiated within approximately 5 to 7 business days.

After initiation, the time required for the amount to appear in your bank account, card, wallet or UPI-linked account may depend on the payment provider or financial institution.

Refund Method

Wherever reasonably possible, refunds may be processed through the original payment method used by the customer.

Where this is not possible, our team may request appropriate bank or payment details to process the approved refund.

Customers should only provide refund details through official Vasudha Farms communication channels.

Discounts, Offers & Promotional Orders

Where an order was placed using a discount, offer, coupon, bundle or promotional benefit, any eligible refund may be calculated based on the actual amount paid by the customer.

Promotional benefits may not be separately refundable unless required under applicable law.

If an offer included multiple products, the value of any retained product may be taken into account when calculating the eligible refund.

Changes to This Policy

Vasudha Farms may update this Cancellation & Refund Policy from time to time to reflect changes in products, delivery operations, subscription services, payment methods or applicable requirements.

The updated version may be published on this page with a revised effective or updated date.

Contact Us

For cancellation, refund or payment-related questions, please contact Vasudha Farms: